Managed Services
Managed Services is defined as the practice of transferring day-to-day management responsibility as a strategic method for more efficient operations. As information technology becomes more and more important to the daily operations of many companies, regardless of size, EPIC Information Solutions offers clients the peace of mind gained from no longer having to worry about your IT. For a monthly fee, EPIC Information Solutions will support and monitor your company’s IT Infrastructure and resolve any issues that may arise within it.

Facts of Supporting IT Infrastructure

• IT is becoming increasingly more complicated.
• 80% of outages are caused by people not qualified to perform the IT Support function.
• Monthly fee makes it easy to budget IT support costs against an overall budget.
• Implementation of best practices will reduce IT outages significantly.
• Identification of potential issues and pro-active maintenance will significantly increase productivity.

Benefits

• Customer can avoid the costs of building their own IT management and reporting systems, since EPIC takes the responsibility of investing in and managing time and personnel so that you don’t have to.
• Fixed monthly fee means the customer knows the costs for management and fixed price contracts.
• Constant infrastructure monitoring to enable pro-active support and reduce the frequency of critical issues.
• Customer peace of mind due to 24x7 monitoring and support for critical issues, as well as scheduled weekly visits by a trained and experienced technician.
• Single point of contact for all service and quote requests over and above the agreement, as opposed to dealing with multiple suppliers and vendors.
• Budget meetings to discuss areas of current and future investment in IT Infrastructure.
• Dedicated pool of Customer Satisfaction Representatives, as well as a web based portal for creating and checking the status of service tickets.

Pricing
The fixed monthly fee is calculated based on the quantity and complexity of the infrastructure being supported, and can change as that infrastructure changes. The monthly fee also takes into account a defined service level agreement (SLA) which defines the time frame within which EPIC Information Solutions responds to the issue depending on the urgency.

When it comes to recommending equipment, EPIC Information Solutions constantly monitors the prices being offered by other providers to ensure we are providing competitive pricing to our customers. Included in the price of equipment is the review by your Lead Technician, which contributes significantly to keeping your IT systems running as efficiently as possible.

Additional Services from EPIC

• Managed Domain Services
• Managed Web Site Hosting
• Application and Web Development