Maintaining an efficient Information Technology infrastructure can cost excess time, money, and effort, if not planned or executed properly. Why? Because it isn't what you do best.
But it is what we do best. In today's fast paced business environment, growing companies don't have the time to wrestle with the ever growing complexity of today's IT environments on top of their everyday business needs. Allow EPIC Information Solutions to be the solution. For a single static monthly cost, we'll take care of everything, so that you don't have to. That's one cost - the same cost, every month.
Let us make it easier for you...
The monthly fee for a Managed Services Agreement (MSA) is based on the complexity of the network, the devices and services being supported, and the level of service requested. This monthly fee can be adjusted as equipment is added, removed, or changed. A clearly defined Service Level Agreement ensures that you know when issues and requests will be responded to.
Facts of Supporting an IT Infrastructure
Technology is becoming increasingly more important for the day-to-day function of every business, and as a result, it has become increasingly more complicated.
A static monthly fee makes it easier to balance support costs against an overall budget.
Implementation of best practices reduces IT infrastructure outages significantly.
Identification of potential issues and pro-active maintenance will result in less system downtown and more stable access to network services, which significantly increases productivity.
A solid backup and disaster recovery plan, customized for your business, will help protect your critical data and systems in the event of an emergency or disaster.
Business Benefits to You
Managed Service Agreements help you avoid the costs of building your own management and reporting systems. We manage the responsibilities of time and trained IT personnel so you don't have to.
Static monthly fee means no surprise IT expenses.
Constant monitoring of the IT infrastructure to enable proactive support and reduce the frequency of issues.
Dedicated Customer Satisfaction Reps (CSR), and a web-based portal for creating and checking the status of service tickets.
Peace of mind through 24x7 monitoring and support.
Weekly scheduled visits by a highly trained, certified, and experienced technician.
Single point of contact for all additional service and quote requests, eliminating the need to deal with multiple vendors.
Regular budget and planning meetings to discuss current and future investments in your IT Infrastructure.
For more information about IT support in Winnipeg and
on any of our Managed Services offerings, please
click here.
