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1. Sites
covered by this Privacy Statement
This Privacy
Statement applies to all EPIC.ca-owned websites and domains, and our wholly
owned subsidiaries ("EPIC websites.")
Links to
non-EPIC websites
The EPIC websites may provide links to third-party websites for your
convenience and information. If you access those links, you will leave the
EPIC website. EPIC does not control those sites or their privacy practices,
which may differ from EPIC's. We do not endorse or make any representations
about third-party websites. The personal data you choose to give to
unrelated third parties is not covered by the EPIC Privacy Statement. We
encourage you to review the privacy policy of any company before submitting
your personal information. Some third-party companies may choose to share
their personal data with EPIC; that sharing is governed by that third-party
company's privacy policy.
2. Types
of information we collect
This Privacy
Statement covers personal information, non-personal data collection and
aggregate reporting.
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Personal
information is information that is associated with your name or
personal identity. EPIC uses personal information to understand better
your needs and interests and to provide you with better service. Once you
choose to provide us with personal information, you can be assured it will
be used only to support your customer relationship with EPIC. We take
seriously the trust you place in us. EPIC will not sell, rent or lease
your personal information to others.
On some EPIC
websites, you can order products or services, request information, subscribe
to marketing or support materials, register yourself or your EPIC products,
or apply for a job at EPIC. The types of personal information you provide to
us on these pages may include name, address, phone number, e-mail address,
user IDs and passwords, billing and transaction information, credit card
information, contact preferences, educational and employment background, and
job interest data.
To personalize
our websites, services or communications and improve our products and
services, we may also ask you to provide us with information regarding your
personal or professional interests, demographics, and experiences with our
products or services. Providing this additional information is optional.
EPIC also
provides a Web-based business card e-service,
ecardfile.com. If you choose to use
it, you supply the personal and business contact information of your choice
and can set each element as public or private. Information you designate as
public is available to any viewer who looks up your card. Ecardfile.com is
not a customer registration service.
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Non-personal information is data about usage and service operation that is
not associated with a specific personal identity. EPIC collects and
analyzes non-personal information to evaluate how visitors use the EPIC
websites.
Non-personal
data we collect may include the pages visited on the EPIC websites, unique
URLs1
visited within EPIC.ca, browser type and IP address. Most non-personal data
is collected via cookies or other analysis technologies. EPIC.ca Web pages
use cookies, Web beacons and other technologies for data analysis and
personalization services. EPIC also places ads on other websites that may
use cookies. To learn more, read
How EPIC Uses Cookies and Web Beacons on
EPIC.ca and in Third-Party Ads.
3.
Children's privacy
EPIC is
committed to protecting the privacy needs of children and we encourage
parents and guardians to take an active role in their children's online
activities and interests. EPIC does not knowingly collect information from
children under the age of 13 and EPIC does not target its websites to
children under 13.
4. How we
use your information
EPIC uses your
personal information to provide you with services and to help us better
understand your needs and interests. Specifically, we use your information
to help you complete a transaction or order, to communicate with you, to
provide service and support, to update you on services and benefits, to
personalize promotional offers and to personalize some EPIC websites.
Occasionally we may also use your information to contact you for market
research regarding EPIC products or services. We will give you the
opportunity to choose your privacy preferences regarding such communications
(see section 7, "Your privacy preferences and opting out"). Credit card
information is used only for payment processing and fraud prevention. This
information is not used for any other purpose by our financial services
providers or EPIC and will not be kept longer than necessary for providing
the services, unless you ask us to retain your credit card information for
future purchases.
Personal data
collected online may also be combined with information you provide EPIC
through other sources such as product registration, call centers or public
events such as trade shows or seminars.
Personal data
given to EPIC may be transferred across state and country borders for the
purposes of data consolidation, storage and simplified customer information
management.
Non-personal
data is aggregated for reporting about EPIC website usability, performance
and effectiveness. It is used to improve the customer experience, usability
and site content.
5. Who we
share your information with
EPIC will not
sell, rent or lease your personal information to others. EPIC will not share
your personal information with third parties except in responding to your
requests for products or services. Your permission will be requested when
you submit your information. EPIC shares customer information across
EPIC-owned business entities and companies working on our behalf, but only
as described above in "How we use your information."
EPIC contracts
with third-party service providers and suppliers to deliver complete
products, services and customer solutions described in "How we use your
information." Suppliers and service providers are required to keep
confidential the information received on behalf of EPIC and may not use it
for any purpose other than to carry out the services they are performing for
EPIC. These service providers may change or we may contract with additional
service providers to better accommodate our customers. EPIC will not share
personal information with any other third parties without your permission,
unless required by law enforcement action, subpoena, or local law.
EPIC or its
related entities could merge with or be acquired by another business entity
or some or all of their respective assets could be acquired. If such a
combination or acquisition occurs, EPIC will make every reasonable effort to
notify you in the event we share with the merging or acquiring entity some
or all of your personal information to continue serving you.
6. Your
choices
EPIC gives you
the choice of receiving a variety of information that complements our
products and services. You can subscribe to receive certain product- and
service-specific information and EPIC-wide marketing communications.
EPIC-wide communications may include new product information, special
offers, or an invitation to participate in market research. We give you a
choice regarding delivery of EPIC-wide communications by postal mail, e-mail
and telephone. You can make or change your choices at the data collection
point or through EPIC Passport (EPIC's proprietary online customer
registration tool, available only in the United States). Please refer to
section 7 for further instructions. We will make every effort to honor your
preferences. This option does not apply to communications for the purpose of
administering order completion, contracts, support, product safety warnings
or driver updates.
7. Your
information and third-party companies
Certain EPIC
services are linked with those from unrelated third-party companies, some
which offer you the option to share with both EPIC and the third party
personal data you provide. Examples include the ability to register software
products from multiple vendors from a single EPIC Web page, to request
communications from EPIC marketing or solution partners, or to enable order
completion through a reseller. We will not share your personal information
with those third-party companies unless you make that choice.
8. Access
to and accuracy of your information
EPIC strives to
keep your personal information accurate. We have implemented technology,
management processes and policies to maintain customer data accuracy. We
will provide you with access to your information, including making
reasonable effort to provide you with online access and the opportunity to
change your information. To protect your privacy and security, we will also
take reasonable steps to verify your identity, such as a password and user
ID, before granting access to your data. Certain areas of EPIC's websites
may limit access to specific individuals through the use of passwords and
other personal identifiers.
9.
Keeping your information secure
EPIC is
committed to protecting the information you provide us. To prevent
unauthorized access or disclosure, to maintain data accuracy, and to ensure
the appropriate use of the information, EPIC has in place appropriate
physical and managerial procedures to safeguard the information we collect.
We use Secure
Sockets Layer (SSL) encryption when collecting or transferring sensitive
data such as credit card information. SSL encryption is designed to make the
information unreadable by anyone but us. This security measure is working
when you see either the symbol of an unbroken key or closed lock (depending
on your browser) on the bottom of your browser window.
Credit card
numbers are used only for processing payment and are not used for other
purposes. As part of real-time payment processing, EPIC subscribes to a
fraud management service. This service gives you and EPIC an extra level of
security to guard against credit card fraud to protect your financial data.
10.
Changes to this Statement
If there are
updates to the terms of EPIC's Online Privacy Statement, we will post those
changes and update the revision date in this document, so you will always
know what information we collect online, how we use it, and what choices you
have. For material changes to this Statement, EPIC will provide notification
to affected customers.
11.
Contacting us
We value your
opinions. If you have comments or questions about our privacy policy, please
send them to the
EPIC Privacy Office.
This privacy statement applies to Canada |
