Managed Services

Imagine. Your business backed by Manitoba's most highly certified IT team.

Managed Services


Tier 1 Service

Always available service desk – Tier 1

Our team of technical staff are available 24/7 to ensure any request is quickly identified and resolved. If resolution is not immediately possible they will escalate the request to the appropriate resource to get the issue taken care of promptly.

Tier 2 Service

Break Fix / Warranty – Tier 2

Our Tier 2 team is available to take on any daily tasks that may come up where onsite support is needed. Tasks can be requested for immediate response in the case of an emergency, scheduled in advance, or set up as recurring requests. The Tier 2 team is fully certified to respond to all warranty calls.

Tier 3 Service

Supported by local experts – Tier 3

Be confident knowing that your business is supported by the most highly certified technical team in Manitoba. Our Tier 3 team of senior systems engineers will ensure the effectiveness and reliability of your IT operations.

One point of contact – Customer Service Manager

An Epic Dedicated Customer Service Manager is a single point of contact for all your day-to-day IT needs, reporting, and escalation.

IT Planning by the Pros – Dedicated Support Lead

We take care of major projects, road mapping, and meet with you monthly to ensure your IT always matches your business, not the other way around.

Comparison

Monitor

(Bronze) Monitoring & Patching – Have peace of mind knowing that a team is monitoring the environment and applying the necessary patches proactively so that your equipment is always up to date. If a problem does arise our team will contact you, and be available as needed.

Remote

(Silver) Remote only support – Our team will actively support your infrastructure and proactively discuss the environment, plan changes, and react when needed.

Complete

(Gold) Full Managed Support – You will have a dedicated team that will provide you with both onsite and remote support around the clock to ensure that your infrastructure is running optimally, always.

Benefits

Customizable to your needs

Whether you have 1000 employees, or 1, our solutions are scalable and tailored to you.

Backed by a team of experts

More than 50 experts with over 400 technical certifications, are there to ensure the success of your IT operations.

Proactive Monitoring

We monitor and manage all the devices on your network to improve network and device security and plan for future requirements.

Cost Savings

Reduce and control your IT costs. Pay a simple, flat-rate for the support you need.